This Return & Refund Policy explains the conditions under which returns are accepted and how refunds are processed. By placing an order with Clickit, you agree to the terms outlined below.
1. Eligibility for Returns
Clickit only accepts returns for products that arrive in damaged or defective condition.
To be eligible for a return request:
The issue must be reported within 24 hours of delivery
The customer must provide valid proof of the issue
Supporting evidence must include:
A clear unboxing video
Photos of the damaged product (if requested)
The unboxing video must clearly show:
The sealed/unopened package
The full unboxing process
The visible defect or damage
Failure to provide proper evidence may result in rejection of the claim.
2. Non-Returnable Situations
Returns will not be accepted in the following cases:
Change of mind after delivery
Minor packaging variations that do not affect product function
Damage reported after the 24-hour window
Missing or incomplete unboxing evidence
3. Return Approval Process
Once a return request is submitted and reviewed:
Clickit will verify the provided evidence
Additional information may be requested if needed
Approval is granted only for verified damaged or defective products
Clickit reserves the right to reject claims that do not meet the required conditions.
4. Refund Method
If a return is approved:
The refund will be issued as store credit only
Store credit will be added to the customer’s Clickit account
Store credit can be used for future purchases on Clickit
Store credit is non-transferable and not redeemable for cash
5. Shipping & Return Costs
Return shipping is generally not required unless specifically requested by Clickit
In case of approved returns, Clickit will handle the resolution process internally with fulfillment partners
No cash reimbursement for shipping charges unless explicitly stated by Clickit
6. Order Issues & Disputes
If a product becomes unavailable, or a pricing/listing error occurs:
Clickit reserves the right to cancel the order
The customer will be notified promptly
A store credit will be issued instead of a cash refund
7. Abuse of Policy
Clickit monitors return activity. Any misuse, false claims, or repeated abuse of this policy may result in:
Return rejection
Account suspension or restriction
Loss of return eligibility
8. Contact Support
For any return-related concerns or to report an issue, customers should contact Clickit support through the official channels provided on the website.
