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Returns & Refunds – Frequently Asked Questions
1. Can I return an item if I change my mind?
At this time, returns are accepted only for items that arrive damaged or defective. We’re unable to offer returns for change of mind, size, color preference, or similar reasons.
2. How soon do I need to report a damaged item?
Please contact us within 24 hours of delivery. This helps us resolve the issue quickly and fairly.
3. What proof do I need to provide for a damaged item?
To assess a damage claim, we ask for:
• A clear video of the product being unboxed, starting from the unopened package
• Photos showing the damage, if requested This helps us confirm that the damage occurred before or during delivery.
• A clear video of the product being unboxed, starting from the unopened package
• Photos showing the damage, if requested This helps us confirm that the damage occurred before or during delivery.
4. Why is an unboxing video required?
Unboxing videos help protect both our customers and our business by allowing us to:
• Verify damage accurately
• Resolve claims faster
• Work efficiently with shipping partners and suppliers
We recommend recording the unboxing of all orders just in case.
5. What happens after I submit my return request?
Our team will review the information provided. Once approved, you’ll receive a confirmation email.
6. How will my refund be issued?
Approved returns are issued as store credit added directly to your Clickit account.
Store credit can be used on future purchases and does not expire unless stated otherwise.
7. Can I get a cash or card refund instead?
At this time, refunds are provided only as store credit and cannot be converted to cash or returned to a payment card.
8. What if my order is unavailable after I place it?
If an item becomes unavailable or a price change occurs after checkout, Clickit may cancel the order. In such cases, store credit will be issued and you’ll be notified promptly.
9. Are there any hidden charges?
No. All prices shown on our website are final, unless clearly stated otherwise at checkout.
10. How do I contact Clickit for help?
You can reach our support team using the contact details provided on our website. We’re always happy to help.